Implementation Services - Defined Contribution Lead Systems Analyst / Hewitt Associates / Lincolnshire, IL
Hewitt Associates/Lincolnshire, IL (IL)Job Type: Full-time
Description:
With more than 65 years of experience, Hewitt Associates (NYSE: HEW) is the world's foremost provider of human resources outsourcing and consulting services. The company consults with more than 2,300 organizations and administers human resources, health care, payroll and retirement programs on behalf of more than 340 companies to millions of employees and retirees worldwide. Located in 33 countries, Hewitt employs approximately 24,000 associates.
The Lead System Analyst (LSA) has overall accountability for the construction (system analysis, configuration, and quality) of Hewitts proprietary benefits system for a single service/product line: Defined Benefit (DB), Defined Contribution (DC) or Health Management (HM). The LSA has deep technical knowledge and is responsible for creating high-level analysis; coaching service aligned analysts; and approving all analysis, system configuration, technical documentation, and testing. An LSA can be aligned to one or many clients. The LSA is also responsible for coordinating production reviews, signing off on the stability of all newly released projects into production, and completing a transition to operations for ongoing support.
Responsibility Areas
Systems/Technical Development
• Work with clients to discuss technical requirements, set expectations, and manage involvement in analysis activities.
• Meet with decision makers, systems owners and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Develop and execute integrated systems and testing strategy for aligned service.
• Review client requirements, perform gap and/or impact analysis, and delegate as appropriate, data, foundation, and systems analysis in preparation for service-specific cloning and configuration with a focus on high-level and complex analysis.
• Review and approve analysis, test plans, and standard operating procedures.
• Provide service and systems expertise, build client-specific technical knowledge, perform impact and root cause analysis on defects and identify high-level and complex system solutions.
• Manage the delivery of the client acceptance testing process and identify client acceptance testscenarios.
• Assist in the planning, design, development of new applications and enhancements to existing applications.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
Operational Management
• Maintain and execute service-specific iteration plans for construction tasks (including all batch tasks).
• Coach service-aligned analysts on quality and client-specific aspects.
• Ensure smooth transition to production, review standard operating procedures, and provide training on newly released functionality.
• Manage the overall iterative deployment process.
• Review, inspect, and complete scope/pricing analysis and assess priority of change order requests as applicable.
Qualifications:
Formal Education & Certification
• Bachelors degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent work experience.
• 5-7 years of relevant work experience required.
Knowledge & Experience:
• Strong people and project management skills. Ability to coach and coordinate the work of others when balancing multiple tasks.
• Knowledge of system capabilities and functionality.
• Experience with project-based work structures, project lifecycle models, etc.
• Experience in the development and implementation of software solutions.
• Experience with benefits administration in Defined Contribution (DC).
• Demonstrated competence with basic event flow configuration and testing.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application development issues and products.
• Able to prioritize and execute tasks in time-sensitive situations.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of applicable data privacy practices and laws.
• Ability to translate client requirements and/or legislation into system specifications and test plans.
Personal Attributes:
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Highly self-motivated and directed.
• Keen attention to detail.
• Able to prioritize and execute tasks in time-sensitive situations.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.
Work Conditions:
• Occasional evening and weekend work to meet deadlines.
• Frequent computer use at workstation up to two hours at a time or for extended periods of time.
• Mobility within the office including movement from floor to floor.
• Access information using a computer and related components and peripherals.
• Participation in training sessions, presentations, and meetings.
• Occasional travel may be required.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test. By applying for a position with Hewitt Associates, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.
Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/VApply To Job
