Operations Engineer / Redfish Technology's Client / Palo Alto, CA

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Redfish Technology's Client/Palo Alto, CA#17245 Operations Engineer. Billing / Operational Support Systems . VoIP/Telecom Solutions.
Location : Palo Alto, CA
Summary: We are seeking a rock-star to join our Network Operations team to help manage and add their stamp to our production environment, supporting our ever-growing customer base. The technical talent required for this position is sizable. Aside from general Linux systems administration duties, primary responsibilities include software development for integration with our software base, tools for automation and deployment, plug-ins, monitoring augments etc., as well as administration and tuning of our MySQL databases. Experience or familiarity with SIP and VoIP is a major plus.
Essential Duties and Responsibilities :
- General systems administration and maintenance tasks of Linux systems.
- Development of automation programs and scripts to integrate, monitor, manage, maintain, and upgrade software VoIP applications.
- Development and maintenance of Network Operations internal monitoring and alerting site; this includes graphical representations of standard SNMP type metrics as well as VoIP specific statistics.
- General administration, maintenance, and backup of MySQL databases and replication nodes.
- Constantly provide feedback to the development team(s) regarding efficiencies that can be added into the system for smoother and more reliable operation.
- Managing daily issues, performing routine maintenance and monitoring of the systems, network, and VoIP application(s) health.
- Troubleshooting of difficult technical problems escalated from technical support, including investigating VoIP issues related to signaling, media, and customer data issues.
- Assisting in capacity planning, performing software upgrades on production platforms, data center build outs, and change management.
- Assisting in tracking bugs and gathering specific technical information to be provided to development team(s).
- Systems, Database, and Application tuning for maximum availability and performance.
- Participation in 24/7/365 on-call pager/cell phone rotation.
Experience Required:
- 5+ years of installing and maintaining Linux servers with high emphasis on security and scalability.
- 5+ years of experience with software development in one low level programming language such as C or C++ as well two higher level languages such as PERL/CGI, PHP, Python, Javascript, BASH.
- 5+ years of administration experience with MySQL and advanced features such as MySQL replication and MySQL cluster (NDB).
- 5+ years in-depth management of web servers and services including Apache, Tomcat, and some experience with Rails.
- 5+ years of experience with NMS solutions and components including SNMP, MRTG, and Nagios.
- 5+ years of experience with NAS solutions including Netapp, as well as advanced RAID technologies (RAID 0+1, 10, 6, etc).
- 5+ years of administration experience with general support technologies such as BIND, Postfix, Gearman, Memcached, IPSEC/SSL, etc.
- 3+ years of experience with use of source control systems such as Perforce or Subversion.
- Prior experience managing VoIP application production service infrastructure including open source technologies such as OpenSER/Kamailio, Asterisk, and Freeswitch a major plus.
General Attributes:
Extremely productive and enjoys working in and independent manner and/or small team environments. Self-starter and self-motivated with great multi-tasking skills. Comfortable in pressure situations while keeping a positive, can-do attitude. Disciplined in engineering best practices including documentation, SDLC, etc. A problem solver by nature that thrives in working through and solving challenging problems.
Education:
Bachelors degree or equivalent combination of education and experience.
Language Skills:
Ability to read and interpret requirements documents and technical manuals. Ability to write clear and concise documentation as well as correspond clearly and professionally with external partners. Ability to communicate clearly and effectively in intra and inter-department meetings.
Reasoning:
Ability to apply common sense understanding to carry out instructions provided in written, oral, and/or diagram form.
Decision making :
Ability to specify goals and constraints, propose alternative solutions to issues, consider risks, and evaluate and choose best course of action.
Problem solving :
Ability to recognize problems and devise and execute plan of action for resolution.
Process Improvement:
Develops and applies appropriate metrics to continually measure the quality and value of information offerings, and to take appropriate action to ensure each offering's relevancy within the overall picture.Apply To Job