Project Manager / Deluxe / Mississauga, ON, Canada

Deluxe/Mississauga, ON, CanadaReq ID# 5563BR
Title Project Manager
Department Information Technology
Company Name Hostopia
Location of Position Mississauga, ON Canada
State Ontario
Full Time/Part Time Full Time
Job Description

Partnering with Service Managers, the Project Manager will create
documentation for all projects related to migrations, implementations or custom
projects from the fact finding phase to completion on the Hostopia system.

- Input and track all
projects within the MUD ticketing system including time, resources and
spend
- Follow up with the
Development and Technology departments on all outstanding MUD projects
- Consult the
Development and Technology on all major up coming projects or any projects
that require their consultation or feedback – prioritize key opportunities
- Create and modify all
custom product codes as per submitted custom product code requests using
the Product Editor Tool

- Participate in major
Partner meetings requiring development of Project Management documentation
- Represent
Partners - bring their suggestions and concerns to the proper “earsâ€
at Hostopia
- Create confidence in
the Hostopia solution and the company as a whole, encourage the expansion
of Partners' hosting business
- Assist Service
Managers with directing Partners to solutions associated with web hosting
(domain name registration, ecommerce solutions, etc.),monitoring Partner
problems – ensure all problems are resolved quickly and notify
major Partners of new features and coming improvements
- Communicate with
internal staff to ensure corporate policy reflects Partner needs
- Communicate any
relevant market information garnered from Partners to Hostopia staff
(remarks about competitors – consumer expectations, etc.)
- Provide and
co-ordinate ongoing training sessions for Service Managers and Partners

Skills:

- Applicant must be
adept at multi tasking and prioritizing
- Must be able to work
well under pressure

- Excellent customer
service / communication skills / group presentations
- Must be able to excel
both with minimal supervision and within team environments
- English writing skills
must be strong

- Must be capable of
motivating and managing subordinates
- Coordinate the
activities of multiple companies and internal departments
- Must have or be
working towards Project Management certification (CAPM or PMP) along with
knowledge of PM techniques and principles

Knowledge:

- Knowledge of the how
the Internet works (DNS, TCP-IP, BGP, etc.)
- Ability to use common
office software (MS WORD, ACCESS, EXCEL, Lotus, etc.)
- Basic understanding of
web design and design terminology
- Solid understanding of
Business concepts and applications
- Knowledge of common
system integration techniques and technologies
- Grasp of accounting
consolidation techniques

Requirements:

? Evening and
weekend work might be required

? Working from home
might be required
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