Systems Administrator-Knowledge Management (Flexible)

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Systems Administrator, Knowledge Management

Brooklyn, NY or Flexible Location

The New Teacher Project (TNTP) strives to end the injustice of educational inequality by providing excellent teachers to the students who need them most and by advancing policies and practices that ensure effective teaching in every classroom. A national nonprofit organization founded by teachers, TNTP is driven by the knowledge that effective teachers have a greater impact on student achievement than any other school factor. In response, TNTP develops customized programs and policy interventions that enable education leaders to find, develop and keep great teachers. Since its inception in 1997, TNTP has recruited or trained approximately 43,000 teachers and worked with more than 200 districts in 31 states - benefiting an estimated 7 million students. Meanwhile, TNTP's acclaimed studies of the policies and practices that affect the quality of the teacher workforce -- most recently including The Widget Effect (2009) and Teacher Evaluation 2.0 (2010) -- have influenced federal education policy and inspired reform efforts across the country.

TNTP is active in more than 25 cities, including 10 of the nation's 15 largest. For more information, please visit www.tntp.org .

We are currently seeking a Systems Administrator, Knowledge Management to manage TNTP’s internal wiki while supporting organizational knowledge management. This position will be on the IT team and will work from the TNTP office in Brooklyn. This position is available immediately.

The Information Technology Team & Knowledge Management

The IT Department of The New Teacher Project is a small, dynamic team which services over 200 staff in five business lines and in over 30 contract sites, and maintains six different web-based software solutions of moderate to high complexity. We work directly with our internal clients to provide exceptional customer service and manage vendors who provide technology support and maintenance services. We are constantly building enhancements and new systems to support the evolving business process of our internal clients as well as to address the business needs of a growing, virtually connected organization, and offer a challenging environment where creative thinkers with strong technical knowledge can flourish and utilize diverse skills.

The Systems Administrator, Knowledge Management will collaborate with the IT team, Communications & Development team, and the Partner, Knowledge Management to ensure that the wiki supports and enhances knowledge sharing such that:

• Staff will develop a habit of sharing their knowledge and work generously, and will access and incorporate the knowledge and best practices of others into their own work as a matter of practice

• Staff will share a common understanding of TNTP’s core policy positions, program models and best practices, and use this knowledge to guide their work with their clients

• TNTP’s knowledge sharing culture will empower staff to be creative problem-solvers, to accelerate their own advancement, and to understand and engage clients and others in the emergent work of the organization

Role and Responsibilities

This position offers the successful candidate the opportunity to assume a key role in TNTP’s knowledge sharing culture and practice.

Specific responsibilities include, but are not limited to, the following:

• Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information.

• Identify opportunities for improvements to the wiki and social networking platforms, including requests from throughout the organization

• Perform configuration and front-end customization for Knowledge Management platform (e.g., CSS/HTML/Javascript) to meet organizational needs

• Provide ad-hoc support as needed to users

• Develop and provides training to users

• Serve on wiki support committee

• Interact with platform vendors to ensure smooth integration and upgrades

• Help to review and monitor social networking activity

• Track and analyzes data on wiki usage

• Administer user accounts and permissioning

Qualifications

We are seeking candidates who believe deeply in our organization's mission, who thrive in an entrepreneurial and dynamic environment, and who demonstrate a record of achievement. Successful candidates will also demonstrate:

• At least three years experience administering, configuring and supporting a wiki solution (especially Confluence) at an organization of our scale, including end user support

• Experience customizing wiki platforms with HTML, CSS, Javascript and/or wiki markup language

• Experience configuring Confluence plug-ins and third party tools to support organization’s needs (e.g., RefinedWiki, ThemeBuilder, Community Bubbles, etc.)

• Critical thinking and problem solving skills

• Excellent organization skills

• Ability to manage multiple responsibilities simultaneously

• Ability to communicate well, facilitate discussion, resolve problems, and understand the needs and desires of the customer

• Excellent verbal and written communication skills

• Outstanding interpersonal and teamwork skills

• Flexibility and comfort with ambiguity

• A willingness to work non-standard hours

Compensation

The annual salary for this position is $70,000 or commensurate with experience in a similar position with the potential for a performance based bonus. We also offer a motivated team of colleagues, a collegial atmosphere that values professional development, a comprehensive benefits plan effective on the first day of employment – including medical, dental, vision, disability, life insurance, flexible spending account options, generous vacation time, and a 403(b) plan with matching – as well as the opportunity to impact the direction of a growing, mission-driven company that is committed to the success of our nation’s children.

To Apply

Please submit your resume and tailored cover letter online at:

http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=THENEWTEACHERPROJECT&cws=1&rid=807

We review applications on a rolling basis – so it is to your advantage to apply as soon as possible. We will not consider applications without a cover letter tailored to this position, which can be addressed to the Human Capital Team. The New Teacher Project is committed to fostering and capitalizing on the diversity of our organization. We are an equal opportunity employer and seek individuals of all ethnic and racial backgrounds to apply to this position. If you would like to learn more about our mission, please visit our web site at www.tntp.org.

  • Location: Flexible
  • Compensation: $70,000
  • Telecommuting is ok.
  • This is at a non-profit organization.
  • Principals only. Recruiters, please don't contact this job poster.
  • Please, no phone calls about this job!
  • Please do not contact job poster about other services, products or commercial interests.